Returns & Exchanges

At Montezuma's Chocolate, we want you to be delighted with your treats; however, due to the perishable nature of our products, we can only accept returns for items that arrive damaged or incorrect. Please contact our customer service team within 14 days of receipt to initiate a resolution.

Return Process

• 1.
  Contact Our Team

  Email our customer support with your order number and a brief explanation of the issue regarding your chocolate delivery.

• 2.
  Provide Proof

  Attach clear photographs of the damaged packaging or incorrect items to help us verify the claim and improve our shipping processes.

• 3.
  Await Authorization

  Our team will review your request within 48 hours and provide you with a return authorization or confirm your eligibility for a replacement.

• 4.
  Receive Refund or Replacement

  Once approved, we will either dispatch a fresh batch of chocolates to your address or issue a full refund to your original payment method.